Reserve & Collect
Choose your collection point

How it works

step image

1 Select your location

Let us know your departure date and terminal so we can show you the best product selection available.

step image

2 Browse & reserve

From beauty and accessories to food and liquor, reserve items online from 24 hours before your flight, up to 30 days in advance.

step image

3 Collect & pay in store

Once you’ve arrived at the airport head to our in-store collection point where your order will be waiting for you.

Get the best of duty free

Select your collection date and location before you shop to see our best range of available products.

Choose your collection point

Stress-free shopping

Browse and reserve from as little as 24 hours or up 30 days before you travel, so there’s no more rushing at the airport.

Travel exclusives

Take advantage of travel exclusives from big name brands and scoop up products you won’t find anywhere else.

Special savings

Enjoy special offers and extra savings only available when you Reserve & Collect online or via the Red By Dufry app.

Get rewarded

Join Red By Dufry and collect points as you shop to unlock exclusive member offers, discounts and prizes.

Join Red By Dufry

Travel like never before with our global rewards programme. Enjoy exclusive rewards from day one.


phone phone


When do I pay for the items?
Payment takes place in store when picking up your order.
Online payment is required. You will be redirected to the payment website when you place an order.
What forms of payment do you accept in store?
There are many ways to pay! We accept card payment by Visa, Mastercard, American Express & all major UK debit cards. In addition, we accept local cash, selected foreign currency, AliPay and WeChat.
What happens if my travel plans change?
We will keep your reservation prepared and ready for collection until the store closes on your departure date. If you move to a later flight that day, your items will still be available for collection. We understand travel plans can often change and so you are under no obligation to collect your order.
How long before I travel can I place my order?
You can place your order between 30 days and 24 hours before your departure.
Your order will be ready for pick-up 2 hours before your flight departure.